About Katie
I am a senior product research leader with over 7 years experience in tech driving mixed-methods research across enterprise software, AI, and internal tools at companies like ServiceNow and Blizzard. I specialize in framing ambiguous problems into strategic research programs that shape roadmap decisions. I am experienced in working with global cross-functional teams and delivering findings that executives can act on.
My work has reframed flagship product roadmaps around what users actually need. I bring evidence that stops teams from shipping things that might hurt users, which turns out to be the same evidence that ships products users want to adopt.
- Lead strategic, mixed-method research end-to-end: From foundational discovery to longitudinal field studies to evaluative usability and quantitative measurement (attitudinal surveys, MaxDiff, conjoin, behavioral analytics).
- Scale research practice with AI tooling without sacrificing rigor: Architecting human-in-the-loop workflows across Claude, Copilot, Figma Make for synthesis, analysis, and prototyping.
- Enable PMs, designers, and engineers to do better research themselves: Through study-design coaching, voice-of-the-customer programming, office hours, and peer review.
- Champion responsible AI in practice: Contributing to organizational handbooks, defining ethical checkpoints, and translating responsible-AI principles into day-to-day research operations.
What I can do
Who I am
Outside of work, I am an aspiring novelist, certified yoga teacher, and trail runner. The through-line of my interests is the ability to hold patient attention, while remaining flexible and adaptable to whatever comes my way.
I’m a lifelong learner with a 1,941-day Duolingo streak (and counting) and an enduring soft spot for any tool that helps people achieve their goals.
I live in San Diego, CA with my husband and two girls and I am happiest when I am sitting outside with a book and a piping hot cup of coffee.