About Katie


I am a senior product research leader with over 7 years experience in tech driving mixed-methods research across enterprise software, AI, and internal tools at companies like ServiceNow and Blizzard. I specialize in framing ambiguous problems into strategic research programs that shape roadmap decisions. I am experienced in working with global cross-functional teams and delivering findings that executives can act on.

My work has reframed flagship product roadmaps around what users actually need. I bring evidence that stops teams from shipping things that might hurt users, which turns out to be the same evidence that ships products users want to adopt.

  • Lead strategic, mixed-method research end-to-end: From foundational discovery to longitudinal field studies to evaluative usability and quantitative measurement (attitudinal surveys, MaxDiff, conjoint, behavioral analytics).

  • Scaled research practice through AI tooling without sacrificing rigor: Architecting human-in-the-loop workflows across Claude, Copilot, Figma Make for synthesis, analysis, and prototyping.

  • Experienced working in a democratized research environment: Through study-design coaching, voice-of-the-customer programming, office hours, and peer review.

  • Champion for responsible AI in practice: Contributing to organizational handbooks, defining ethical checkpoints, and translating responsible-AI principles into day-to-day research operations.

What I can do

Who I am

Outside of work, I am a mom, trail runner, enthusiastic traveler, aspiring novelist, and avid reader. The through-line of my interests is the ability to hold patient attention, while remaining flexible and adaptable to whatever comes my way.

I’m a lifelong learner with a 1,941-day Duolingo streak (and counting) and an enduring soft spot for any tool that helps people achieve their goals.

I live in San Diego, CA with my husband and two girls and I am happiest when I am out on a hike exploring a new trail.